Neteller Undergoes Massive Makeover
September 1, 2011
Leading online casino payment provider, Neteller Navigation, has incorporated major changes in its website and in its approach to payment solutions. Neteller Navigation has always made sure to keep its users in the loop, and regularly posted updates and emails on the newly introduced features and their uses. It has always prioritized customer experience, one of the many reasons why the provider is acknowledged as one of the best.
Another reason why Neteller is so popular is that it has adopted suggestions given by its users to enhance convenience and ease of use. Most of the additional features that are included were taken from suggestions posted by the users. Almost all online casinos accept payments through Neteller, which is the result of such a happy customer base.
A new function added to the new Neteller site is eWallet, which allows access to support channels for all online casino players and other users directly from the account. All Neteller users can access the Online Help section to view a detailed list of Frequently Asked Questions (FAQs) that usually provide answers to all possible queries. Neteller has also used YouTube to upload tutorials for the FAQs.
Customers can also contact Neteller customer care through email, telephone and Neteller pages on several social networking sites. Neteller recommends the usage of phone only for emergencies like reporting lost prepaid cards as customers will be required to verify their identity. Contact through emails is much easier, and separate email IDs and phone numbers have been allotted for each purpose. The social networking platform can also be used to talk to Neteller and interact with fellow Neteller users.
Neteller has also published a detailed newsletter with the necessary account information that is available to all Neteller account users. When logged in, this newsletter displays all account summary details like account number, type, balance and status. A summarized chart also shows the user, the level of activity performed and use of new features like depositing money in their account, using prepaid cards and friend referrals.
Neteller seems to have found a good way to stay on top; by considering the suggestions of the users and making online casino payments easier. They seem to be constantly working at making their site more useful and interactive for all
online casino
players. With a makeover of such scale, Neteller is sure to gain even more popularity with the online casino community.
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